Reference

Your Questions, Answered Directly

We've pulled together the questions we hear most — about deposits, withdrawals, account access, and how payments clear via bKash, Nagad, and Rocket. If something isn't covered here, our support team is a message away.

bKash · Nagad · RocketAccount & Login HelpWithdrawal ProcessMobile Access
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done888 Your Questions, Answered Directly

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3
Local payment methods — bKash, Nagad, Rocket
SSL
Encrypted account and payment data
Mobile & Web
Full lobby access on both
EN
English-language support for Bangladesh
done888 How This FAQ Works for You

How This FAQ Works for You

Most questions we receive fall into a few clear areas: how to fund your account, how withdrawals are processed, what to do if a payment is delayed, and how to reach us when something goes wrong. We've organised this page around those real situations rather than generic categories. Deposits via bKash, Nagad, or Rocket follow a straightforward path — open your wallet

app, send to the account number shown in the cashier, confirm with your PIN, and the balance appears in your done888 account once the transfer is verified. Withdrawals go back to the same wallet you deposited from, and we verify the account match before releasing funds. If you're accessing the lobby from Dhaka or anywhere else in Bangladesh, the process is the

same on mobile or desktop. Availability depends on your local law and eligible region.

  • bKash deposit path
  • Nagad withdrawal match
  • Rocket account verification
  • Mobile & desktop access

Reach Us When You Need Help

If your question isn't answered below, these are the fastest ways to get a response from our team. We handle account, payment, and access queries directly — no automated runaround.

Live Chat Open the chat widget from any page in the lobby. Our team responds to account and payment questions during support hours — check the chat window for current availability.
Email Support Send your query to our support address listed in the Help section of your account. Include your registered mobile number so we can locate your account quickly.
Help Centre The Help section inside your account covers common deposit, withdrawal, and login steps with screenshots. Start there for wallet verification and OTP issues.

Why You Can Rely on These Answers

The information on this page reflects how done888 actually processes payments and handles accounts — not generic copy. We update it when our processes change so you're not reading outdated steps.

Real Payment Paths

Every deposit and withdrawal step described here matches the actual bKash, Nagad, and Rocket flows in our cashier — not a generic wallet description.

Account Security

Your account data and payment details are protected with SSL encryption. We verify wallet ownership before processing any withdrawal request.

Bangladesh-Focused

This FAQ is written for Bangladesh. Wallet names, support language, and account steps all reflect what you actually see when you log in from a supported region.

Honest Scope

We only describe what we can confirm. Where availability depends on local law or your eligible region, we say so rather than making a blanket promise.

Common Questions We Hear Most

These are the questions that come up most often. Each answer reflects the actual process — if your situation differs, contact support directly.

Go to the cashier, select bKash, copy the account number shown, open your bKash app, send the amount, and confirm with your PIN. Your balance updates once the transfer is verified on our end.

Withdrawals are sent back to the same wallet used for your deposit. This is a verification step to protect your account. If you need to change your wallet, contact support before requesting a withdrawal.

Check that the transfer shows as completed in your Nagad app. If it does and your balance hasn't updated after a few minutes, contact live chat with your transaction reference number.

Yes. The full lobby — including live tables, slots, and the sportsbook — loads in your mobile browser without a separate download. Your account and wallet settings work the same way on mobile as on desktop.

Withdrawal timing depends on account verification and wallet processing. We verify the wallet match first, then release the funds. For a status update on a pending withdrawal, check your account history or contact support.

Use the OTP option on the login page — an OTP is sent to your registered mobile number. If you no longer have access to that number, contact support by email with your account details to start a recovery process.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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