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Understand Your Rights and Our Terms

These legal terms govern your account and activity on done888. Access and eligibility depend on your local law and the regions we currently support — read through so you know exactly where you stand before you start.

Account TermsEligibility by RegionPrivacy & DataDispute Process
done888 Understand Your Rights and Our Terms
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

Data Retention

We retain account and transaction data — including bKash, Nagad, and Rocket payment records — for as long as your account is active and for the period required by applicable law after closure.

Cookie Use

Cookies on done888 support session management, fraud detection, and site performance. You can adjust non-essential cookie preferences through the settings panel on your browser.

Account Security

Account access is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account pending a security review.

Data Access Requests

You can request a copy of the personal data we hold on your account by submitting a written request via email or through the Account Settings help form.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

Team online

Live Chat

Open the chat widget from any page on done888 to raise a legal or account query directly with our support team during staffed hours.

Email Support

Send detailed policy or dispute queries to our support address. We aim to respond within one business day for account-related legal matters.

Account Help Centre

Log in and navigate to Account Settings to submit a formal request about data access, account closure, or a terms-related concern.

Common Legal and Account Policy Questions

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Eligibility depends on your local law and the regions done888 currently supports. You must confirm at registration that your use of the platform is lawful in your jurisdiction.

Submit a written request via the support email or through Account Settings. We will confirm receipt and provide the data within the timeframe required by applicable law.

Yes. Payment records tied to your wallet transactions are kept as part of your account audit trail for as long as required by our data retention policy and local law.

Updated terms are posted on this page with a revised date. Continuing to use your account after the update is posted means you accept the revised terms.

Contact support via live chat or email with your account details and a clear description of the issue. Disputes are logged and reviewed in the order they are received.

Yes. Submit a closure and data deletion request through Account Settings or by email. We will process it subject to any retention obligations under applicable law.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.