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Understand Your done888 Account Terms

These terms set out what you agree to when you open and use your done888 account, including how deposits via bKash, Nagad, and Rocket are handled and what conditions apply to your activity.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessSubject to eligible regions
done888 Understand Your done888 Account Terms
HOW WE OPERATE

How done888 Handles Your Account Data

Your account data — including the wallet details you register (bKash, Nagad, or Rocket numbers), your login credentials, and your transaction history — is stored and used only for operating your account and processing your payments. We do not sell or share that data with third parties outside what is needed to process a wallet transaction. Security measures on your account include OTP verification at login and at certain withdrawal thresholds, so keep your registered mobile number active.

Wallet Data Handling

Your bKash, Nagad, or Rocket number is stored only for payment routing and fraud checks. It is not shared with marketing partners or third-party advertisers.

Account Security

OTP verification is required at login and for withdrawal requests above a set threshold. Keep your registered mobile number accessible to avoid account access delays.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure, as required by applicable compliance obligations.

Requesting Changes

To update your registered wallet number or request account data corrections, contact support via live chat or email with your account reference and wallet details ready.

CONTACT OUR TEAM

Reach Us About Your Terms Query

If any part of these terms is unclear, or if you need to raise a specific concern about your account, wallet transaction, or eligibility, our support team is the right starting point. You can reach us through live chat, email, or the in-app message option on mobile. We aim to respond to account and terms-related queries with the specific detail your situation needs — not a copy-pasted reply.

Live Chat Open the chat window from any page inside your account. Use this for quick clarifications about account terms, wallet rules, or verification steps.
Email Support Send detailed account or terms queries to our support address. Attach any relevant transaction reference so we can review your case accurately.
In-App Message Mobile account holders can message us directly through the account menu. Useful when you are mid-session and need a terms point clarified without leaving the app.

Common Questions About These Terms

The questions below cover what our account holders ask most often about how these terms apply to their specific situation — from wallet rules to account closure and data access requests.

No. The wallet you deposit from must be registered in your own name and match your done888 account details. Third-party wallet deposits are not accepted and may result in your account being suspended pending review.

We will update the revision date on this page. Continuing to use your account after any update means you accept the revised terms. If you disagree, contact support to close your account before continuing.

Access depends on your local law and whether your region is eligible. We do not determine eligibility on your behalf — it is your responsibility to confirm that using this platform is lawful where you are located.

No. Each person may hold only one account. Opening duplicate accounts is a breach of these terms. Both accounts may be closed and balances may be withheld pending a formal review process.

Contact our support team via live chat or email with your account reference number. We will confirm what data we hold and provide it within a reasonable timeframe, subject to applicable compliance rules.

This is a fraud-prevention step. Withdrawals are routed back to the wallet used for the original deposit to confirm ownership and reduce the risk of unauthorised transactions on your account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.